testimonials page 1 page 2
Ministry of Community and Rural Development Dannie Carsen
“Please accept my congratulations on completing a report that is one of the best tourism reviews I’ve had the pleasure to read. The charts were excellent and the conclusions well presented. This evaluation presents clearly the quantitative and qualitative outcomes of the RMI program…. . We all appreciate all the efforts of you and Suzanne in preparing this report.”
King Pacific Lodge Robert Penman
“Suzanne provided both strategic thoughtfulness and a pragmatic focus on results for King Pacific Lodge. Our success as a leader in sustainable tourism in British Columbia and as one of the top-rated resorts in the world requires the passion, dedication and contributions of individuals such as Suzanne.”
Metro Toronto Convention Centre Carole Stoddart
"Suzanne's contribution to the Metro Toronto Convention Centre was enormous. Her leadership developing business strategies led to immediate profit improvements. Her management of the design, approvals and construction of the Convention Centre expansion resulted in an award winning facility that our customers love."
Whistler Chamber of Commerce Brent Leigh
"Suzanne's leadership and strategic thinking has given tourism a clear and undeniable voice at the Land Resource Management Planning table. She is setting new precedent for the rights of tourism operators on Crown Land that will hopefully be modeled throughout the Province of British Columbia."
Red Mountain Ventures, Rossland Don Thompson
“Suzanne was able to navigate the many local concerns and the history of previous tourism organizations in Rossland and pull our group of stakeholders together in support of a proactive and strategic model to grow tourism in Rossland. Her unique blend of strategy and reality were exactly what we needed to put the foundations in place for our success.”
Nelson & District Chamber of Commerce Tom Thomson
“Suzanne worked closely with the Chamber of Commerce to help all of Nelson’s tourism stakeholders come together and create a plan to achieve our objectives. Her facilitation style is collaborative and she is able to address historical differences and move the group towards a common vision for the future.”
Resort Municipality of Whistler Mayor Hugh O'Reilly
"Suzanne's leadership and commitment to sustainable tourism was essential to the successful launch of Whistler. It's Our Nature. Her ability to define the business case for sustainability in terms of branding and competitive advantage was an important catalyst to the acceptance of the program by the business community.
Xeni Gwet’in First Nation Nancy Oppermann
“Suzanne understands the importance of cultural and environmental sustainability in developing a tourism economy and embeds this in her work so that long term success in keeping with traditional values is assured. People in the Chilcotin like to do things on their own but Suzanne was able to bring us together as a group and build agreement on tourism objectives and priorities. She then assisted us with implementation giving us a set of foundational marketing and sales tools that bring immediate results.”
Wing Creek Resort, Village of Kaslo Debra Hamilton
“Suzanne works well in a small town setting and was able to work together with us to develop a community tourism plan that would deliver results while recognizing our limited resources.”
Tourism BC/Ministry of Jobs, Tourism and Innovation Laura Plant
“Suzanne has developed an outstanding workshop that combines strong theoretical knowledge of governance along with an insightful and practical understanding of ‘on the ground’ relationships between Boards and Executive Directors. The workshop is being very well received by the tourism industry with Board’s seeing tangible and immediate opportunities to improve their effectiveness.”
Initiatives Prince George Kathie Scouten
“Suzanne's work provided a strong foundation for the subsequent establishment of a new destination marketing organization for Prince George funded by the 2% Additional Hotel Room Tax. Suzanne understands the concerns of accommodators and provided a balanced approach to funding and governance issues that reflected their needs as well as the objectives of Initiatives Prince George and the City."